I wish I had though of this before but why the hell didn't I write the most interesting learnings that I collected from this bootcamp?? Why? How dumb. I have to start thinking faster on my feet.
We had a visiting planner from Mullen. He was interesting. He was a runner and his toe nails were the longest I've seen in a guy. I'm sorry that this is the one thing that I think of when I think of him, but I was sitting in the first row. Anyway, he talked a lot about the brand experience and how can it become better? We discussed Amazon (make the boxes more interesting, with copy on them or a cool design?), Tide (better engineered lids), Base (super cool store on Lincoln Road--make it more local by having local artists displaying art or a fashion show or change bits of the decor every month)...It was encouraging to think that whatever it is, there's always a way to make it more of an interesting experience (except for Apple maybe because it's already absurdly amazing).
He also told us to "map our brand experience". Be very detailed about everything that happens in the store. How the consumers behave, do they buy anything, do they spend a lot of time at the store, do they come to socialize, etc... He also talked about how can your brand be an authority in something. For instance, they did a campaign for carbohydrates where they talked to nutritionists who backed them up by saying carbs are healthy. How can Starbucks be the authority in coffee? Or Apple in creative technology?
People also always ask what is a brand? A promise, an idea, a person, a friend? I guess I think of it as acquaintances. There are lots of people out there that you don't know, lots that you recognize and you smile to and that you flirt with, lots that you have actually taken the step to interact with and there are those that you liked that intereaction and you continued to come back for more and they become friends. So I guess that brands are like people...they can be strangers, acquaintances, friends and best of friends. There are brands I can't live without: Apple, Trader Joe's, Ben&Jerry's, Gap, H&M, all drugstore cosmetics, Diet Coke, Payless, FOX, wow, this is harder than I thought. I don't know how loyal I am to brands actually.
He also talked about the 5 senses and how that is important to a brand experience. Base, for instance, has the best smell as soon as you walk in. Design is amazing, music is inviting and intriguing (world music). They don't have a cafe which it would be a cool place to hang out at while reading all the amazing worldly magazines they have.